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Terms & Conditions

Terms and Conditions

This website may be used for your own private purposes and in accordance with these terms of use.

You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Ordering goods follows a series of simple instructions on the Website.  Once you have placed your order, we will send an email confirmation of your order, an email invoice and an email shipment confirmation with the tracking number once your order has been despatched.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns & Replacements section of the website, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. Once the order has been despatched it is too late to cancel the order.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

By using the Website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately.  All the Personal Information that you provide will be held in accordance with the Privacy Policy.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted.  

All prices indicated for products available via the Website are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus delivery charges as set out in the Delivery section of the Website. Payment can be made through the secure Paypal site using your Visa, Visa Debit, Mastercard, Maestro and Solo cards or through your Paypal account if you have one.  You do not have to have a Paypal account to pay by your card.  You will be taken onto the secure Paypal site for payment and then can return to our website by clicking on the link.  Payment is secure.

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.  If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us.  Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Risk in the goods will pass to you on delivery to you.

We will deliver the goods in accordance with the delivery option selected by you during the order process.  Orders will be despatched in 3 to 7 days unless we are extremely busy and then may take a little longer.  A confirmation email with the tracking number will be sent upon despatch to enable you to track and trace your order.

Any delivery timescales quoted to you are indicative only.  Orders may be delivered in one or more deliveries.

Susie Faulks does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

a) exercise your rejection of faulty or damaged goods

b) address any intended cancellation or complaints to the correct place of business

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you wish to return the goods. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.  If items are returned they must be packaged in the original packaging if possible and the returns postage cost will be paid by the customer.

If you wish to complain about any matter in respect of the goods please contact info@susiefaulks.co.uk

We attempt to be as accurate as possible when describing products on the Website; however colours may vary slightly.

Any products we may provide to you are for personal use only. You may not sell or re-sell any of the products that you receive from us.

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Susie Faulks and is protected by UK and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of Susie Faulks, and are protected by UK and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as set forth in the limited licence below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

Please note that you may not frame or utilise framing techniques to enclose the Website or any portion thereof without our prior written consent.

Any unauthorised use by you of the Website terminates the limited licence set forth in the above section without prejudice to any other remedy provided by applicable law.

We welcome your reviews on our products.  However, it is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any enquiries, feedback, suggestions, ideas or other information you provide us will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any review, you hereby grant us a non-exclusive, royalty-free, transferable, and fully sub-licensable right to use and reproduce it.  

You further represent and warrant that such reviews do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any review. 

The Website is presented "as is". We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any

a) interruption of business

b) access delays or access interruptions to the Website

c) data non-delivery, mis-delivery, corruption, destruction or other modification

d) loss or damages of any sort incurred as a result of dealings with or the presence of off-Website links on the Website

e) computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlinks to or from third party websites

f) any inaccuracies, missions or misleading, false or deceptive statement in the content

g) events beyond our reasonable control

You agree to defend, indemnify and hold us harmless for any loss, accident, damages or costs, including reasonable legal fees, resulting from your use of the Website or any of our products. 

You acknowledge and agree that these Terms and Conditions, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any goods from Susie Faulks, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms and Conditions is held to be illegal, invalid or unenforceable in whole or in part, then these Terms and Conditions shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms and Conditions by Susie Faulks shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms and Conditions.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

We reserve the right to change these Terms and Conditions at any time and we encourage you to revisit these Terms and Conditions periodically to ensure that you are at all times fully aware of our Terms and Conditions. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Conditions.

We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Website whether or not such goods have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Your use of this Website and any purchase by you of any goods from Susie Faulks shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.